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FAQ

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Find the answers below to
Frequently Asked Questions.

Products

Are there any new Products?

Yes - 53 new items were launched in February 2019. Our next launch of new products will be Spring 2020.

Is the entire range shown on the website?

Yes - our entire range is shown on the website.

Ordering

Delivery

How soon will I get my order?

Edge Company offer same day dispatch next day delivery on most orders received by 1pm. This is for UK mainland only and excludes items which need to be sent via pallet and deliveries to the Scottish Highlands, Islands, Isle of Wight, Isle of Man, and Channel Island or off shore.

Returns Policy

What happens with Broken or Damaged Items?

Our products are very well packed, however occasionally items are damaged during transit. Any damaged or breakage needs to be reported to us within 2 working days of the delivery. We may then arrange uplift and return of the item. We would then offer a Refund or arrange for a Replacement to be sent out.

Competition

Competition Terms & Conditions

Six tumblers competition Terms and Conditions

May 2019

Opening date: 15:00 on Tuesday 28th May 2019

Closing date: 15:00 on Tuesday 4th June 2019

Terms and conditions

Summary

·         18+ only. The prize draw is only open to residents of England, Wales and Scotland. Entries from residents of the Channel Islands, Isle of Man, Northern Ireland and ROI will not be valid.

·         Promoter: Edge Company, Unit 74, Mackley Industrial Estate, Henfield Road, Small Dole, West Sussex BN5 9XR, United Kingdom

Entry and winner selection

·         One prize of a set of 6 cut glass tumblers available

·         The winner will be chosen at random after they have liked the Edge Company competition post on Facebook and commented with their favourite outdoor drink (plus any other text they wish to write)

·         All prize draw entries received after the closing time will automatically be disqualified.

·         The winner of the prize will be selected at random at the end of the promotion period

·         The winner will be informed of their prize via private message on Facebook

·         To claim any prize awarded, winners must respond to The Promoter in line with The Promoter’s instructions within 72 hours of being contacted.

·         In the event a claim for a prize is not received by The Promoter within 72 hours, The Promoter reserves the right to withdraw prize entitlement and the prize will be forfeited and a reserve winner will be contacted.

·         An address to which to send the prize will be requested and must be a manned address as a signature is required to accept delivery of the prize, winners must ensure that they or their nominee is present to do so.

·         All of the winner's contact details will be removed from the Edge Company database after issue of prizes.

·         No purchase is necessary to enter the competition.

Other terms and conditions

·         The Promoter will not accept responsibility for prize draw entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

·         By submitting a prize draw entry, you are agreeing to be bound by these terms and conditions.

·         The decision of The Promoter is final and no correspondence or discussion will be entered into.

·         The prize may not be claimed by a third party on the winner’s behalf.

·         There is no cash alternative for this prize.

·         Winners will liaise with Kate Nilski, an Edge Company support agency, to claim the prize.

·         This competition is in no way sponsored, endorsed or administered by, or associated with Facebook.